Last updated: March 12, 2026
General Provisions
This Privacy Policy describes how personal data is collected, used, and stored. The controller of personal data is Limusiini rent OÜ (registration code: 16081182), address: Rohuneeme tee 1, Haabneeme alevik, 74001, Viimsi vald, Harju maakond, Estonia (hereinafter referred to as the Data Controller).
The data subject is a client or other natural person whose data is being processed.
A client is any person who submits an inquiry, makes a booking, or contacts the Data Controller via the website, email, telephone, or other channels.
The Data Controller processes data lawfully, fairly, and securely, and complies with all applicable legislation.
Collection and Processing of Personal Data
Data is primarily collected electronically:
- via the inquiry or booking form on the website;
- via email;
- via telephone.
The data subject grants the Data Controller the right to collect and use data for the purposes of this policy.
The data subject is responsible for the accuracy of the data and must provide notification of any changes.
The Data Controller is not liable for damages resulting from the submission of false information.
What Data We Collect and for What Purpose
The data processed may include the following personal information:
- first and last name;
- telephone number;
- email address;
- information related to the transport service, such as date, time, origin and destination, number of passengers, and special requests.
Personal data is processed for the following purposes:
- booking management and customer communication;
- accounting and fulfillment of legal obligations;
- ensuring security and resolving potential disputes.
For the purposes of booking management and customer communication, data is stored for up to 2 years after the last interaction. For the purposes of accounting and fulfillment of legal obligations, data is stored for 7 years. For the purposes of security and dispute resolution, data is stored until the end of the statutory limitation period.
The legal bases for processing personal data are the data subject’s consent, performance of a contract or pre-contractual activities, compliance with a legal obligation, and legitimate interest in accordance with Article 6(1)(a), (b), (c), and (f) of the GDPR.
Who We Share Your Data With
Personal data may be transferred only for the provision of services or to fulfill legal obligations.
- to transport partners or drivers;
- to IT and server service providers;
- to accounting service providers;
- to legal advisors or state authorities.
Third parties providing analytics and marketing services may collect anonymous data regarding website usage, such as Google Analytics or Facebook Pixel.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect personal data.
- SSL/HTTPS for data encryption;
- regular backups;
- restricting access to authorized employees only.
Data is stored on servers located within the European Union or the European Economic Area, managed by trusted IT service providers.
Cookies and Analytics
The website may use analytics and statistical tools to better understand user behavior and improve the service.
Cookies or similar technologies may be used for this purpose.
Cookies can be managed in browser settings or by using the cookie policy published on the website.
What Rights You Have Over Your Data
The data subject has the following rights:
- to receive information regarding the processing of their data;
- to access the collected data;
- to request the correction of inaccuracies;
- to request the erasure of data in cases provided by law;
- to withdraw consent for data processing;
- to request data portability in a machine-readable format;
- to lodge a complaint with the Data Protection Inspectorate.
To exercise your rights, you can contact us at info@transfer24.ee or by phone at +372 56667240.
To file a complaint, you can contact the Data Protection Inspectorate via their website at www.aki.ee.
Legal Basis and Amendments
This Privacy Policy has been prepared in accordance with the European Union General Data Protection Regulation (GDPR) 2016/679 and the Personal Data Protection Act of the Republic of Estonia.
The Data Controller has the right to amend the Privacy Policy. The updated version will be published on the website www.transfer24.ee.
